How Do I Change a Voicemail PIN (access code)?

How Do I Change a Voicemail PIN (access code)?

Voicemail PIN

When you login for the first time, you will generally set a Voicemail PIN. If you need to change this Voicemail PIN, or if your PIN was set up for you by Clarity, you can update your PIN in Portal, Web Phone, the Mobile App, Clarity Desktop Pro (CDP), or your physical phone.   Some domains have also added this option into their Auto Attendant/IVR. 
  1. The Voicemail PIN is also referred to in some menus as your "access code". 

  2. Office Managers and Advanced Users may update the Voicemail PIN for other Extensions in the Users tab.  


How Do I Update My Voicemail PIN from Portal?

  1. To change or view your Profile Settings, choose your Extension Name in the top right-hand corner of your Portal.  A drop-down of options will appear.  Choose Profile.
    1. Note:  If you have Manager/Admin permissions and are currently in your Manager View, click the dropdown beside your Extension Name and choose My Account.  You will then be able to use the dropdown again to access Profile. 


  2. Your Profile menu will appear.   You will have access to change your general Profile preferences, such as Profile Name (extension name), Language/Time Zone, and Directory preferences.


  3. Scroll down Change Voicemail PIN.  Type in your New PIN. 
    1. Save.

        

How Do I Update My Voicemail PIN from My Phone?

  1. Press the Voicemail key on the physical phone or dial *97. 
    1. On some models, the Voicemail key looks like an envelope.

  2. Enter the current Voicemail PIN.

  3. Use option 2 to access the Change Access Code menu.

How Do I Update My Voicemail PIN from Mobile App, CDP, or Web Phone?

  1. Dial *97. 

  2. You will hear a "enter your access code" prompt.  Enter the current Voicemail PIN.

  3. Use option 2 to access the Change Access Code menu.


How Do I Update My Voicemail PIN from the Auto Attendant?

This option requires an Auto Attendant with the Voicemail Management option added. 
  1. Dial the phone number that reaches the programmed Auto Attendant.
    1. Choose the programmed option. 

  2. You will hear a "enter your account number" prompt. 
    1. Enter your Extension.

  3. You will hear a "enter your access code" prompt. 
    1. Enter the current Voicemail PIN.

  4. Use option 2 to access the Change Access Code menu.

How Do I Update Another User's Voicemail PIN for them?

If you are an Advanced User or Office Manager, you do have access to update another User/Extension.

Instructions
  1. You must be in the Manager View to view Users for the domain.  If you are not in the Manager View, click Manage Organization.


  2. Choose Users.


  3. Search for the User and choose them. 
    1. In our example, we have chosen the Colorado Site Manager.


  4. You will be on the Profile of that User by default.  Scroll down to Change Voicemail PIN. 
    1. Enter a New PIN.  Save.

       

Need More Information About Our Options and Features?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Admin Guides include both the Manager and Extension View capabilities for your Portal. 
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Want to Learn More About Voicemail?




Want to learn more about Voicemail Options?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

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