How Do I Change Where My Notification or Password Reset Goes?
Notifications and Password Resets
When your Extension is created, your Email Address is added, and a random Password is set. Once you have logged in, you may change either of these options for your Extension.
- The Email Address in the Extension/User Profile controls both where Password Resets and Voicemail/MIssed Call Notifications for the User will be received.
- Office Managers and Advanced Users may view the Email Address for other Extensions in the Users tab.
How Do I Update Where My Notification and Password Resets Go?
- To change or view your Profile Settings, choose your Extension Name in the top right-hand corner of your Portal. A drop-down of options will appear. Choose Profile.
- Note: If you have Manager/Admin permissions and are currently in your Manager View, click the dropdown beside your Extension Name and choose My Account. You will then be able to use the dropdown again to access Profile.
- Your Profile menu will appear. You will have access to change your general Profile preferences, such as Profile Name (extension name), Language/Time Zone, and Directory preferences.
- Scroll down Change Account Security. Use the field Email Address to add up to 4 additional Email Addresses for your Extension here.
- You will also have options to Update Password by typing in a New Password and confirming it.
- Once you have made your selections, choose Save.
Need More Information About Our Options and Features?
Try our Portal Guides! Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section.
Admin/Manager Guides
Admin Guides include both the Manager and Extension View capabilities for your Portal.
- "Office Manager" Admin Guide
- "Advanced User" Admin Guide
- "Call Center Supervisor" Admin Guide
- "Site Manager" Admin Guide
Only have access to your own Extension?
Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!
Want to Learn More About Notifications?
Try here: Voicemail Settings, Greetings, and Notifications or How to Set Up Missed Call Notifications
Want to learn more about Voicemail Options?
Give our Customer Service Team a call at 1-800-676-3995! We are available Monday-Friday 8am-9pm EST.
We’re here to help you find better, easier ways to run your business.
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