Missed Call Notifications

How to Set Up Missed Call Notifications

Missed Call Notifications

Voicemail allows you the freedom to receive a message if you are unavailable to take a live call.   For some domains, it is important to know not just who left a Voicemail , but also who called and did not leave a Voicemail. 

  1. Missed Call Notifications are configured so that you know any time a Call is missed, regardless of whether the Caller decided to leave a Voicemail. 


How Can I Set Up Missed Call Notifications?

  1. Click on the Messages Tab.
    1. If you have a Manager permission level and are currently in your Manager View, click your Profile Name in the top right, then choose Messages. 


  2.   Select the Settings tab.


  3. From the Voicemail Settings, you can adjust your preferences for your Inbox.   Checkmark "send email after missed call". 

  4. Select Save.  You will now receive missed call notifications for this Extension. 



Need More Information About Helpful Options?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Some Manager permission roles include the ability to assist other User/Extensions with their Voicemail Settings and Notifications. 
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Want to Learn About the  "Persistent" Voicemail Reminder Option?

Click here to learn more:  Persistent Voicemail Reminders.

Want to Learn About Voicemail Notifications?


Want to learn more about Call Notifications?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.



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