Persistent Voicemail Reminders

Persistent Voicemail Reminders

Persistent Voicemail Reminders

Voicemail Notifications can be set up to support your needs.  In a traditional setup, Voicemail Notifications are sent once to your Email and/or Texting Number. 

A Persistent Voicemail Reminder is a type of notification that will continue to alert you by email, phone, and/or text when you receive a new Voicemail message.
  1. The notification will alert you at regular intervals until the Voicemail message is retrieved.


What Are the Benefits of a Peristent Voicemail Reminder?


Key Benefits include:
  • Reduced Missed Opportunities:  Avoid missing out on important jobs by setting reminders to follow up on sales-related voicemails.

  • Enhanced Responsiveness:  Ensure your customers are receiving a voicemail callback in a timely manner.

  • Business Efficiency:  Eliminate or reduce answering service costs by using voicemail reminders instead of an answering service.

  • Compliance and Accountability:  Peace of mind for Home Healthcare agencies and other customer brands who work with time-sensitive or urgent situations.

  • Improved Customer Experience: Providing a Persistent Voicemail Reminder feature ensures that your business never misses important voicemails.


How Does It Work?

Your current Voicemail Notifications will remain in place unless you request that we enable the Persistent Voicemail feature.  

Enabling Persistent Voicemail Reminders is a simple 2-step process.


Step 1

  1. Contact Support at 800.676.3995 to ask for help configuring this feature.  If you would like to receive the notification via text to your business number, and you currently do not have texting enabled on your account, let us know!  We will assist you with getting a registered texting number. 


Step 2

  1. Once enabled, login to https://portal.clarityvoice.com with your secure credentials. 

  2. Click on the Messages Tab.
    1. If you have a Manager permission level and are currently in your Manager View, click your Profile Name in the top right, then choose Messages. 


  3. Select the Settings tab.


  4. Scroll down to the Notifications options. The Email Notifications must be set to “Leave as new”.  Select how you would like to receive notifications (i.e., phone call, text or email) and enter the phone number and/or email address.  You may select one or all of the notification methods. 
    1.  If you select “Move to Saved” or “Move to Trash”, then the options below will not appear.


  5.  Select how often you would like to receive the notification (e.g., every 5, 10, 20 or 30 minutes).
    1. Click Save.


Need More Specific Information?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Some Manager permission roles include the ability to assist other User/Extensions with their Voicemail Settings and Notifications. 
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Prefer to Receive a One-Time Notification?

Click here for more information:  Voicemail Settings, Greetings, and Notifications


Want to learn more about the Voicemail?
 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.
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