Text Responder AI

Using Text Responder AI




Enhance Your Customer Service with Clarity’s Text Responder AI


Text Responder AI transforms customer communication by providing a self-service option to callers and allowing you to deliver automated text messages from your business phone.
  1. Your text can direct them to place an order, schedule an appointment, receive information, or whatever else you need. 

  2. You can even offer your customers the option to text instead of leaving a Voicemail.  


How Does Text Responder AI Work?

  1. Callers are presented with an option to press a number to receive a text message.

  2. Text messages to customers come from your business phone number for efficient and professional communication.   

  3. If you wish to answer the text, you can text the caller from Portal or the Mobile App.   


How Do I Use Text Responder AI?

Once we have your registered texting number and you have added Text Responder AI, you will: 
  1. Decide what text option you would like to offer and the Greeting menu you would like to play. 
    1. Example:  "If you would prefer to text us, press 2 to receive a text. "

  2. Forward us the Text that you would like us to send when this option is chosen and the Greeting update.   

  3. We will add the Text to your menu of options and update the Greeting to offer this option to your callers. 

Note:  If you need to change the Text or offer an additional Text option, just contact Support to get the process started.  Contact Support at 1-800-676-3995 or open a Request by clicking here to open a Ticket Request.


How Do I Get Text Responder AI?

Clarity customers can add the Text Responder AI feature to their cloud phone service for a small monthly fee.

You will need a registered business texting number (SMS).  If you already have a registered texting number, contact us!  We'll look at your needs and help you set up this feature.  
  1. Contact your Account Manager at 800-786-6160.  If you prefer to contact us through email, click here for additional options:  Contact Your AE.

Don't have a registered texting number yet?  No problem, take the first step by registering your texting number.   Contact Support at 1-800-676-3995.   Prefer to open a Request?  Click here to open a Ticket Request.
  1. We can then help you set up Text Responder AI to work with your registered number.   Click here for more information about registering your texting number.  


Need More Information About Options?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Manager Guides include both the Extension and Manager options. 
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Need to Know How to Text?

Go here:  How to Text.

Need to Know How to Get a Registered Texting Number?




Want to learn more about Texting or other options?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.



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