Text (SMS) Number Registration FAQs

Text (SMS) Number Registration FAQs

 


What is The Campaign Registry?

In order to help regulate spam texts, regulation was passed, and the FCC instituted new rules to help make text messaging more secure and trustworthy. 

  1. Any business that uses SMS texting is now required to register their company with The Campaign Registry (TCR) to validate the legitimacy of the messages. 

  2. This is a mandate across all phone service providers that offer texting to their customers and is not a requirement specific to Clarity Voice.


How Do I Register My Texting Number(s)?

Most of our competitors have chosen to pass on to their customers the responsibility of registering with The Campaign Registry (the entity created by the carriers to administer this process and known as TCR).

  1. Clarity Voice, in accordance with our Core Values, will register your texting numbers with TCR at no additional cost to you.

  2. We will pass on the fees which are required by TCR in your monthly bill.  This includes both the initial registration and TCR's monthly fees.

  3. In order for us to register your number(s), we have compiled the information that TCR requires into one simple online form.  

To get started, please click here to complete the form. 



More Texting Registration FAQs


I want to know more about TCR's creation:

The Campaign Registry is an entity created by mobile network operators (MNOs) including carriers like AT&T, T-Mobile, and Verizon.

  1. The MNOs created the Campaign Registry to make business SMS messaging more secure, trustworthy, and to help ensure compliance with the new tighter SMS laws enacted by Congress in 2019 and 2020. 
  2. Registration with TCR is mandatory for all businesses that use SMS/texting.

 Does it cost me anything to use SMS with my Clarity service?

The SMS texting feature is included with the Business Essentials pricing plan. 

  1. The required Registration with The Campaign Registry (TCR),  is:   a $4 one-time registration fee,  a $15 one-time Campaign Registration fee, and a $1.50/monthly recurring fee. 

  2. Clarity will add these fees to your monthly invoice and will not charge any additional fees for the administrative work necessary to register your phone number with TCR. 

What information do I need to provide Clarity to register my business with TCR?

fsses which use SMSTCR requires basic business information that includes your Company Legal Name and how your customers opt in/opt out of receiving a text from your business. 
  1. See the screenshots below for a detailed explanation of every part of the form that we use to register your business for you. 
  



Need More Information?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Want to Learn About How to Text?

Click here for more information:  How to Text.


SMS/Texting options are available in the Business Essentials plan and above.  

Want to learn more about Texting?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.

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