How Do I Update an Email Address or Password?

How Do I Update an Email Address or Password?

Email Addresses and Passwords

When your Extension is created, your Email Address is added, and a random Password is set.  Once you have logged in, you may change either of these options for your Extension.  
  1. The Email Address in the Extension/User Profile controls both where Password Resets and Voicemail/MIssed Call Notifications for the User will be received. 

  2. Office Managers and Advanced Users may view the Email Address for other Extensions in the Users tab.  They may also "reset" a User completely, if the Employee is no longer with the company and needs to be reassigned to a new Employee. 


How Do I Update My Email Address and Password?

  1. To change or view your Profile Settings, choose your Extension Name in the top right-hand corner of your Portal.  A drop-down of options will appear.  Choose Profile.
    1. Note:  If you have Manager/Admin permissions and are currently in your Manager View, click the dropdown beside your Extension Name and choose My Account.  You will then be able to use the dropdown again to access Profile. 


  2. Your Profile menu will appear.   You will have access to change your general Profile preferences, such as Profile Name (extension name), Language/Time Zone, and Directory preferences.


  3. Scroll down Change Account Security.  Use the field Email Address to add up to 4 additional Email Addresses for your Extension here.   
    1. You will also have options to Update Password by typing in a New Password and confirming it. 

        
  4. Once you have made your selections, choose Save.

Need More Information About Our Options and Features?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Admin Guides include both the Manager and Extension View capabilities for your Portal. 
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Want to Learn More About Notifications?




Want to learn more about Profile or Notification Options?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.

    • Related Articles

    • How Do I Change Where My Notification or Password Reset Goes?

      Notifications and Password Resets When your Extension is created, your Email Address is added, and a random Password is set. Once you have logged in, you may change either of these options for your Extension. The Email Address in the Extension/User ...

    • How to Do I Login to Portal?

      Login Options Your Portal username and password will also work in your Mobile App. If you are a new domain who is just installing, we will assist you with setting up all of your employee Extension credentials. If you are inquiring about a new ...

    • Voicemail Settings, Greetings, and Notifications

      Voicemail Voicemail allows you the freedom to receive a message if you are unavailable to take a live call. Voicemails may be transcribed for you if you wish. We can even send a copy of your Voicemail to your email and/or a text to your cell phone! ...

    • How to Receive Notifications by Text

      SMS/Text Notifications Voicemail and Missed Call Notifications are an important part of your business. While traditionally these notifications have been sent to your chosen Email Address(es), did you know you can receive Notifications by Text to your ...

    • Portal: Setting Up Voicemail Notifications

      Portal: Setting Up Voicemail Notifications