Clarity Office Anywhere Mobile App

• Contact management with phone extension
• Visual Voicemail Presence
• Extension dialing
• Call Transfer
• Call Recording
• Call History
• SMS/MMS (texting)
• Group Chat
  
• Available for both the Android and iPhone!
  
  

How Do I Get the Mobile App for iOS?

1. On your iOS device, go to the App Store, or click the App Store image below.  
   
    
1. If you reached the App Store manually, search for Clarity Office Anywhere.  
   
   
   
2. Choose Install. 
   
   
   
3. The App will download to your device, and you will be prompted by a Login screen. 

How Do I Login to the Mobile App?

1. Open your Mobile App.  You will always open to the Login screen if you are not yet logged in.  Type in your Portal Extension login credentials.   
1. Your username will always be your extension, the @ symbol, and then your domain's name.  For example:  200@domainname.   Your password will be the same as your Portal Extension password. 
    
   
2. No Portal access or not sure what your login credentials are?  You can choose Forgot Login or Forgot Password, right from the App. 
   
   
   
2. The first time that you login (or after a reinstall), you will need to "allow access" to the Microphone, Contacts, and other options.   If you accept, click Accept. 
   
   
   
3. Click Login. 
   

Making a Call with the Mobile App

1. From the Contacts, Voicemail, or Call History views, you’ll see the orange dial pad located at the bottom right corner. 
   
   
   
   
2. Press the dial pad for the dialer view. Type in the number you would like to dial or choose from the list of Contacts above.
   
       
   
   
3. When dialing is complete, press the green Phone icon to begin the call.
     
   
   

Receiving Inbound Calls in the Mobile App

1. When there is an incoming call, the caller's Caller ID and answer and hang-up buttons will be displayed.
      
   
   
2. Tap the Answer icon to accept the call. 
   
1. If you are not able to take the call or need to take the call on another device, choose Reject. The call will continue to ring other devices that are in your Routing.
   

Options During Active Calls

When there is an active call in progress, the status, dialed number, and call timer will be displayed at the top of the screen.

  

Contacts

1. You may change your view to show only the type of Contacts that you would like to view. Just click the Dropdown beside the current List to view additional options. 
   
   
2. You may also Sort your Contacts in a different way by clicking the line Menu.
     
   
   
3. You can search for Contacts by clicking the Search magnifying glass icon. 
   
   
   

Adding/Editing/Deleting Current Contacts

1. From the All or My Contacts view, click the + plus icon in the upper right corner to add a New Contact. 
     
   
   
2. Complete the fields to add a Contact and then click the checkmark icon in the upper right to save the Contact to the App contacts. 
   
   
3. Click the Contact to open up the call, chat/text, and Add to Favorites options.
   
1. To call the Contact, press the handset icon next to the contact.
   
2. You may also Chat with the Contact. If texting is enabled for your Extension, you can text with the Contact.  For either Chat or Texting, click the message icon.
   
3. Clicking the Star icon will add the Contact to your "My Favorites" view.
      
   
   
4. You also have the ability to edit the additional phone numbers and additional email addresses for the Contact from this View. 
   
1. Click Edit Contact, make your additions, and then press the checkmark icon to save. 
    
2. Note:  For Internal Contacts, such as domain Extensions, fields that are copied from their Extension will not be editable.  You may add additional information as needed. 
   
3. If you are a Manager permission level that has permission to change User Names,  you may login to Portal under your Manager view to make these changes for the domain.
   
   

Accessing Voicemail Through the Mobile App

1. Just click the Voicemail icon at the bottom of your screen to access the Voicemail list and options.   Click the Voicemail View dropdown to switch from the default New Voicemails to the Saved or Trash Folders. 
   
   
   

Voicemail Options

1. Play/Pause Toggle –When a message is playing, this becomes a pause button.  

1. Message Progress Bar – This shows the current place in the message.  

1. Speaker – Enables/disables speakerphone playback.

1. Call Back – This calls back the number if the Caller ID is known.  

1. Forward Voicemail – Forwards the voicemail to anyone on your internal Contact list. 

1. Save – Moves the message to saved messages.  

1. Information – Provides date, time, Caller ID of the caller.  

1. Delete – Moves the message to trash. 
   

Note:  If you would like to change your Voicemail Greeting, you may do so by clicking the three line Menu option in the bottom right of the App.  This will open up the additional Menu options, including Greetings.  Scroll down to Greetings for details. 

 

Chat and Texting (SMS/MMS)

1. If a registered Texting number is assigned to your Extension, you will be able to also Text from the same option.   The option will then be labeled "Chat and SMS". 
   

How Do I Start a Chat or Text?

1. If you would like to start a new Chat or Text, click the Edit pencil icon in the bottom right corner.   
   
   
   
2. You will then either choose from your list of Contacts, or you may type in the number to search/select.  Click the done checkmark icon when you have your selection. 
   
   
1. For Extensions with more than one assigned texting number, you may also choose from your Texting numbers by using the dropdown beside your number at the bottom of the screen. 
   
   
   
3. Compose your message and click Send.
   
   
   
4. If you are also sending a picture, click the paperclip attachment icon.  Text Messages (SMS) and Pictures (MMS) are sent separately.  If the Mobile App has permission, you will be able to access your cell phone's Camera and saved Pictures.  Make your choice(s). 
    
1. An orange checkmark will appear on your selection, and you will see the picture count appear on the paperclip attachment icon. 
   
2. When your choices are complete,  choose Send. 
      
   

Call History

1. Click the dropdown beside the current Call History view to change the type of calls displayed. 
   
   
   
2. The records displayed will show:
   
1. Caller ID, if available 
   
2. Call Direction (inbound, outbound, or missed)  
   
3. Call Time 
   
4. Call Duration 
     
3. Clicking the record will give you the option to return the Call and/or Add as Contact. 
   

Additional Menu Options

There is an additional Menu of options available by clicking the three line Menu icon in the bottom right of your App.   

You will be able to access:

1. Answering Rules for your Extension
   
2. Voicemail Greetings 
   
3. Settings (includes the ability to change your Default Calling method)
   
4. About (gives the Version and the ability to Submit Log Files)
   
5. Log Out option
   
   

Answering Rules

Answering Rules displays a list of your Extension's Answering Rules.  Click the three line Menu icon in the bottom right of your App.  Then click Answering Rules.

1. Your Answering Rules for your Extension will be displayed.  The current active Answering Rule will have a blue dot beside it. 
   
   
   
2. You may click on any Answering Rule to review the current Routing within the Rule.  You can manually disable the Answering Rule if needed by clicking the three dot menu in the upper right. 
   
   
   
3. To reprioritize the Rules, just hold and drag the Answering Rule to the desired location.   If two Answering Rules cover the same date/time period, the Answering Rule that is higher in the list will always take priority. 
   

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Voicemail Greetings

Greetings displays a list of your Voicemail Greeting.  Click the three line Menu icon in the bottom right of your App.  Then click Greetings.

1. Clicking on Greetings displays a list of your Extension's pre-recorded Voicemail Greetings.  To change your Greeting, simply select the greeting and confirm by choosing Select. You may delete the Greeting from here as well. 
     
   
   
2. To add a New Greeting, click the Add + plus icon in the top right.  You will then be able to name and record a new Greeting. 
    

Mobile App Settings

Settings displays a list of your Mobile App Setting options.  Click the three line Menu icon in the bottom right of your App.  Then click Settings.

1. The Settings contained here include: screen dimming and the Default Calling Method.  
   
   
   

1. Mobile Number - The number that is called when the Default Calling Method is set to “Mobile Phone”.  This is also used if the Default Calling Method is set to “Choose before each call”.  The Mobile Number will be used any time "mobile number" is selected for the call.   
   
1. If you frequently travel or have inconsistent data and/or Wi-Fi quality, click here for more information about optimizing your Settings for both the App and your phone:  Mobile App Optimization.
   
   
2. Use mobile data - Allows you to decide whether to allow the use of mobile data. 
   
   
3. Echo cancellation - This settings affects your audio quality. 
   
   
4. Clear keychain on logout - If enabled, the keychain (saved password) will clear when the app is logged out.  When you login again, you will need to re-enter your password. 
   
   

About (Version and Log Files)

1. The About options will open. 
   
   
   
2. If you need to send us Mobile App logs, click Submit Log File. Then choose Send. 
    

How Do I Log Out of the Mobile App?

1. To manually log out, just click the three line Menu icon in the bottom right of your App.  Then click Log Out.