AI Call Summary and Transcription Feature
AI Call Summary and Transcription
The AI Call Summary and Transcription feature provides automatic, intelligent summaries and full-text transcriptions of your calls.
Available at no additional cost to all customers on the Essentials, PizzaPhones, or DealerPhones plans, this tool is accessible directly from the Call History tab, streamlining post-call reviews without requiring any setup or additional training.
- Saves time by eliminating the need to listen to entire recordings.
- Enhances team productivity with instant access to call insights and boosts accountability and training with easy access to past call data.
- Improves accuracy in customer follow-up and case documentation.
What Is Included in this Feature?
Our AI Call Summary and Transcription includes:
- Call Details including Time/Number/Extension and the ability to Download the Transcript and/or Recording.
- The Call Recording itself, conveniently copied into your window.
- The Time-Stamped Transcript: if you would like to use the time stamps to skip to this portion of the recording, simply pause the recording playback, then click the time stamp.
- Speaker Separation to make Transcript reading easy.
- The AI Call Summary: this will be a generated summary of the events that occurred on the call.
Want to See a Demo of This Feature?
About AI Call Summary and Transcription
How Do I Get AI Call Summary and Transcription for My Domain?
Accounts on the Business Essentials, PizzaPhones, or DealerPhones plans now have this feature enabled. Just choose your Recording and go!
- AI Call Transcript and Summary is accessible directly through your Clarity Portal.
*NOTE: This feature is available on the Limited Plan, if the Call Recording add-on has also been added.
If you do not have Call Recording, and would like to add this feature, contact your Account Executive at 800.786.6160 for more information.
I See the Feature Is Already Enabled in My Domain. How Do I Use It?
No training is needed to use this Feature. However, we do have a "how to" Article for you!
Want to learn more about Call Recording?
Give our Customer Service Team a call at 1-800-676-3995! We are available Monday-Friday 8am-9pm EST.
We’re here to help you find better, easier ways to run your business.
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