Call Recording

Call Recording Service



Call Recording

Help your employees learn what they need to be effective with our Call Recording Services for business!  Every customer contact is a potential sales and marketing opportunity, and an opportunity to strengthen a customer’s loyalty to your business.

Unless you can listen to both sides of a conversation, it’s impossible to know whether callers are receiving the type of quality service that includes accurate information, good communication, and the feeling of being valued.

Clarity’s suite of management tools help you coach new and existing staff to improve their overall phones skills.
  1. Call Recording – Automatically record inbound & outbound phone calls.  Use best examples of great service to help train new team members.

  2. Call Coaching – There is no better coaching tool than Live Call Monitoring with real-time with features that enable you to:  Listen-in, Whisper, or Join in.
    1. Listen-In – Monitor calls in real-time without anyone knowing there is a third person on the line.
    2. Whisper –  Assist an employee on what to say, coaching them as they learn how best to sell or service customers.
    3. Join – Gain instant access when situations merits your immediate assistance.


What If I Need Additional Call Recording Storage?

If you need more Call Recording storage than the included 30 days in our Business Essentials plan just contact your Account Executive at 800-786-6160.  We will look at your current storage and needs.  

*NOTE: There is an additional fee for some Call Recording storage ability. 


Want to learn more about Call Recording or other options?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.

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