Text Responder AI

Text Responder AI




Enhance Your Customer Service with Clarity’s Text Responder AI


Text Responder AI transforms customer communication by providing a self-service option to callers and allowing you to deliver automated text messages from your business phone.
  1. Your text can direct them to place an order, schedule an appointment, receive information, or whatever else you need. 

  2. You can even offer your customers the option to text instead of leaving a Voicemail.  


How Does Text Responder AI Work?

  1. Callers are presented with an option to press a number to receive a text message.

  2. Text messages to customers come from your business phone number for efficient and professional communication.   

  3. If you wish to answer the text, you can text with the caller from Portal or the Mobile App.   


Why Clarity Customers Love Text Responder AI 

Text Responder AI can boost service efficiency and customer satisfaction.   By setting up texts for common call inquiries you can:

  1. Reduce hold times
  2. Cut labor costs
  3. Drive additional revenue
  4. Improve customer service
  5. Track usage through the Clarity Portal


How Businesses Are Using Text Responder AI 

The possibilities of Text Responder AI are limitless!  Clarity Voice customers are using this innovative feature to send customers:

A link to order online                                                                                         Information about business hours, contact information, etc.
A coupon code or discount                                                                               A link to a customer satisfaction survey
A link to schedule an appointment                                                                  A link to update billing information

A text prompt to start a conversation:  (example:  "We're sorry to have missed your call.  How can we help today?")


How Do I Use Text Responder AI?

Already have Text Responder AI and need FAQs?  Click here to get more information on how Text Responder AI works:  How to Use Text Responder AI.


How Do I Get Text Responder AI?

Clarity customers can add the Text Responder AI feature to their cloud phone service for a small monthly fee.

You will need a registered business texting number (SMS).  If you already have a registered texting number, contact us!  We'll look at your needs and help you set up this feature.  
  1. Contact your Account Manager at 800-786-6160.  If you prefer to contact us through email, click here for additional options:  Contact Your AE.

Don't have a registered texting number yet?  No problem, take the first step by registering your texting number.   Contact Support at 1-800-676-3995!   Prefer to open a Request?  Click here to open a Ticket Request!
  1. We can then help you set up Text Responder AI to work with your registered texting number.   Click here for more information about registering your texting number.  



Want to learn more about Texting or other options?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.



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