Zip Code Routing Option

Zip Code Routing Option

Zip Code Routing

Zip Code Routing is a way to give your callers the choice to route to the proper Location by entering in a zip code.   

Benefits of Zip Code Routing include: 
  1. Improved Customer Experience
  2. Seamless Handling of High Call Volume
  3. Reduced Missed Appointments
  4. Scalability for Growing Businesses


How Does It Work?

Zip Code Routing is easy to set up, and maintenance is a easy and straightforward.   

Prior to activation, you will provide a list of Zip Codes and where you would like them to route.  You will also provide a default destination that can be used if the caller does enter a Zip Code that is not specifically routed. 

  1. Once Zip Code Routing is configured for your domain, your customers will call in as normal.   
    1. If you already have an Auto Attendant greeting, this will still play.   

  2. The caller will then receive a prompt to enter their Zip Code.  
    1. This prompt can be our pre-recorded version, or your own custom recording. 

  3. Once entered, our system will route the call based on the Zip Code.   
    1. If there is no match for the Zip Code, the call will route to the default destination that you provided. 



What If I Need to Make a Change or Add Additional Zip Codes?

Not a problem. 
  1. Simply click here to access the Zip Code Routing Form page.  Scroll down and click Zip Code Routing Form.


  2. Fill it out, and your request will be sent to us automatically.  

  3. We will make your requested changes, test, and then notify you when all changes are complete. 



How Do I Get Zip Code Routing for My Account?


Just contact your Account Executive at 800-786-6160 for a Quote!

Prefer to contact us another way?  You can also contact us by email or by request form!
By Request: Request Form.


Need More Information About Our Options and Features?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Admin Guides include both the Manager and Extension View capabilities for your Portal. 
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Want to Know About Other Call Routing Options?

Go here for more information:  How to Manage Call Routing  or Call Routing Options Home Page.


Want to learn more about Routing Options? 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.



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