Zip Code Routing Option

Zip Code Routing Option

Zip Code Routing

Zip Code Routing is a way to give your callers the choice to route to the proper Location by entering in a zip code.   

Benefits of Zip Code Routing include: 
  1. Improved Customer Experience
  2. Seamless Handling of High Call Volume
  3. Reduced Missed Appointments
  4. Scalability for Growing Businesses


How Does It Work?

Zip Code Routing is easy to set up, and maintenance is a easy and straightforward.   

Prior to activation, you will provide a list of Zip Codes and where you would like them to route.  You will also provide a default destination that can be used if the caller does enter a Zip Code that is not specifically routed. 

  1. Once Zip Code Routing is configured for your domain, your customers will call in as normal.   
    1. If you already have an Auto Attendant greeting, this will still play.   

  2. The caller will then receive a prompt to enter their Zip Code.  
    1. This prompt can be our pre-recorded version, or your own custom recording. 

  3. Once entered, our system will route the call based on the Zip Code.   
    1. If there is no match for the Zip Code, the call will route to the default destination that you provided. 



What If I Need to Make a Change or Add Additional Zip Codes?

Not a problem. 
  1. Simply click here to access the Zip Code Routing Form page.  Scroll down and click Zip Code Routing Form.


  2. Fill it out, and your request will be sent to us automatically.  

  3. We will make your requested changes, test, and then notify you when all changes are complete. 



How Do I Get Zip Code Routing for My Account?


Just contact your Account Executive at 800-786-6160 for a Quote!

Prefer to contact us another way?  You can also contact us by email or by request form!
By Request: Request Form.


Need More Information About Our Options and Features?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Admin Guides include both the Manager and Extension View capabilities for your Portal. 
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Want to Know About Other Call Routing Options?

Go here for more information:  How to Manage Call Routing  or Call Routing Options Home Page.


Want to learn more about Routing Options? 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.



    • Related Articles

    • Using Text Responder AI

      Enhance Your Customer Service with Clarity’s Text Responder AI Text Responder AI transforms customer communication by providing a self-service option to callers and allowing you to deliver automated text messages from your business phone. Your text ...

    • How Do I Change a Voicemail PIN (access code)?

      Voicemail PIN When you login for the first time, you will generally set a Voicemail PIN. If you need to change this Voicemail PIN, or if your PIN was set up for you by Clarity, you can update your PIN in Portal, Web Phone, the Mobile App, Clarity ...

    • Failover Routing

      Failover Routing Failover Routing is an option that is available in all Answering Rules, whether for your specific Extension or for the Main Domain Call Routing. Failover Routing allows you to set a forwarding number where your call should go in the ...

    • How to Manage Call Routing

      Managing the Domain's Call Routing Clarity Voice is committed to customizing your Domain's Call Routing to support your Business. The instructions listed here are meant to empower you to make changes to your Call Routing if you should need or want ...

    • Toggle Codes

      Toggle Codes Toggle Codes allow you to activate and deactivate specific Routing Answering Rules as needed, providing you the flexibility to adjust your Routing at will! Toggle Codes are sometimes referred to as "Manual Answering Rules". Toggle Codes ...