Call Routing Options
Call Park Option
Call Park Call Park is an optional configuration that will allow calls to be answered, then placed into a Call Park Queue to be held. Calls that are held in a Call Park Queue can then be picked up by any other Extension or Device in your domain. If ...
What is Press One Confirmation (answer/request confirmation)?
Press One Confirmation Press One Confirmation is an option that is available for both Call Queues and Simultaneous Ring Call Routing. Press One Confirmation allows the User to choose to manually accept the inbound call. This is normally used if there ...
Auto Attendants
Auto Attendants Auto Attendants give you the ability to share information with your callers and/or give choices before routing the call to you. We will set up all of your Auto Attendants for you initially. After the Auto Attendant(s) are created, you ...
How to Manage Call Routing
Managing the Domain's Call Routing Clarity Voice is committed to customizing your Domain's Call Routing to support your Business. The instructions listed here are meant to empower you to make changes to your Call Routing if you should need or want ...
Virtual Private Assistant (VPA) Option
Virtual Private Assistant (VPA) The Virtual Private Assistant (VPA) was designed for Extensions who need to call from their cell phones with the Business Caller ID and who do not have the capability to use our Mobile App. This feature gives the ...
"Always" vs. "Simultaneous Ring" Routing
Answering Rules (where the Routing will forward) Time Frames are “when” an Answering Rule takes effect. Answering Rules control “where” the Routing for your calls will go during that Time Frame. Our Answering Rules give you multiple options to ...
Failover Routing
Failover Routing Failover Routing is an option that is available in all Answering Rules, whether for your specific Extension or for the Main Domain Call Routing. Failover Routing allows you to set a forwarding number where your call should go in the ...
Transfer Options
Transfer Options We have several ways to transfer calls. Each way has its own benefits depending on the situation. Attended/Warm Transfer Blind/Cold/Direct Transfer Transfer Direct to Voicemail Transfer to External Number Attended/Warm Transfer An ...
Call Queue Routing
Call Queues One of the key features of the Clarity platform is its advance Call Queuing capabilities. Call Queues allow you to create an environment in which your customers will never hear a busy signal and are routed in a proper method, according ...
How to Block Spam/Unwanted Callers
Blocking Spam or Unwanted Callers Blocking a caller is sometimes a necessary step to preventing unwanted calls from an outside caller. If you have access to the Domain's Call Routing Users, you may prevent calls from reaching all of your Extensions. ...
Toggle Codes
Toggle Codes Toggle Codes allow you to activate and deactivate specific Routing Answering Rules as needed, providing you the flexibility to adjust your Routing at will! Toggle Codes are sometimes referred to as "Manual Answering Rules". Toggle Codes ...