SPAM/Scam Likely Caller ID

How to Remove Spam Caller ID Labels

What Causes the “Spam/Scam Likely” designation on a Business Number?

Each phone carrier maintains a list of numbers that they determine to be spam risks based on the history of the number. 
  1. Phone Numbers on this list will have a "spam" label attached to the Caller ID and displayed for any of the carrier's customers.   

  2. These carriers update their lists periodically with phone numbers that have been reported to them.  They also have their own internal requirements and will proactively label phone numbers based on factors such as:  size, volume, rejection from their customers, etc. 

  3. Currently, there is no one central database or service that manages this designation/label assigned to a phone number.


What Can I Do If a Carrier Has Labeled My Number?

  1. The fastest and easiest way to remove the spam designation from your number is to register your numbers for free at https://www.freecallerregistry.com/fcr/.

  2. This site helps register and whitelist your number with major carriers, such as At&t, Verizon, and more.  It also reduces the future chances of your numbers being flagged with this label.

Note:  Clarity Voice applied for and received an A-level federally backed STIR/SHAKEN Certificate, indicating outbound calls from a Clarity Voice phone number do not meet the high call volume threshold to be marked as Spam for this specific reason.

 

I've Registered My Numbers, What Next?

Registering your phone numbers is the first, and usually only, step needed to remove the spam label. 

Occasionally a single carrier may continue to attach this label even after registration.  If this should occur, you can register your number individually with that carrier.  
  2. T-Mobile, Verizon, U.S. Cellular:  https://reportarobocall.com

  3. Comcast, Charter, Cox, Altice and other fixed line (VoIP) providers:  reports@nomorobo.com


How Can Clarity Help?

If you have already registered your business and are past the waiting period that they have provided for updating and removing the lable, it is possible that some, but not all of the carriers, have removed the label.
  1. If this should happen, please contact us.  If you know the carrier that did not update, then we can assist you with submitting a ticket directly to that carrier. 

  2. If you do not know the carrier, we can still help by test-calling out of your domain to known carriers and determining if the label is sent through to them.  Once we have helped you identify the carrier, we can then assist you with submitting a ticket directly to that carrier. 

  3. If requested, while we are waiting for the carrier to update, we can also temporarily change the outbound Caller ID number that you are calling from to any other number that you own.   
    1. This can be a marketing number that points to a Clarity number, or another phone number on your Clarity domain that has not experienced the spam label before. This temporary change will allow you to continue calling out with minimal interruption to your business. 


Need Information About Caller ID and Portal?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Some Manager permission roles include the ability to view the Phone Numbers in your Inventory.  You may also have the ability to view the Routing User's Caller ID. (depending on your access permissions)
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings (including Caller ID), Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Need to Stop Spam Callers from Calling Your Business?



Want to learn more about spam designations? 


Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.

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