How to Block Spam Callers

How to Block Spam/Unwanted Callers

Blocking Spam or Unwanted Callers

Blocking a caller is sometimes a necessary step to preventing unwanted calls from an outside caller. 
  1. If you have access to the Domain's Call Routing Users, you may prevent calls from reaching all of your Extensions.  Advanced User and Office Manager Permission Levels have access to the Domain Users. 

  2. If you only have access to your own Extension, you can still prevent calls from reaching your specific Extension.


Blocking a Call From Reaching All Extensions

  1. If a caller needs to be blocked from reaching all of your Domain's Extensions, follow these instructions. 

  2. You must be in your Manager View to block callers from reaching your Domain. If you are in your Extension View and need to toggle to your Manager View, click Manage Organization to toggle to your Manager View.
     

Instructions
  1. Choose the Users Tab.


  2. Search for the User that your Phone Number(s) points to.  Click on it. 
    1. If you do not see the User, make sure that System Users are not hidden. This option is on the bottom right.  Uncheck Hide System Users.

  3. Choose Answering Rules. 


  4. Choose Allow/Block.
    1. In the Blocked Numbers column, type in the number you would like to block into the field.
    2. Click the Add plus icon.


  5. The blocked number will now be in the Blocked Numbers list.  Repeat for any additional numbers. 
    1. When you are finished adding phone numbers, choose Done.


  6. Repeat this process for all Users that have your Domain's Phone Numbers pointed to them.  This will prevent the caller from reaching any of your Extensions from any of your numbers. 

Note:  As a general Spam Caller precaution, it is also a best practice to register all your numbers on the national Do Not Call List at www.donotcall.gov.  

(If you’ve previously registered your number, no need to do it again. Registrations do not expire.)

 

Blocking a Specific Caller from Reaching Your Extension

  1. If a caller needs to be blocked from reaching your Extension, follow these instructions.   Blocking a Caller from reaching your Extension does not affect your domain's Main Routing.

Instructions
  1. Choose the Answering Rules Tab.


  2. Choose Allow/Block.


  3. In the Blocked Numbers column, type in the number you would like to block into the field.

    1. Click the Add plus icon.

  4. The blocked number will now be in the Blocked Numbers list.
    1. Repeat for any additional numbers. 


  5. When you are finished adding phone numbers, choose Done.



Proactive Spam Filtering

If you find that Spam or "robo" callers frequently contact your business, we do have proactive methods of preventing their connection. 
  1. For example, if included in your Plan and at your request, we can set up an Auto Attendant that requires the caller to press a button to proceed.  As nearly all robo-callers can only dial, this prevents the majority of Spam callers. 

  2. Alternatively, if you are concerned about callers who may be driving and may not be able to press their selection, we can include an automatic redirect from the Auto Attendant to your Main Routing.  Generally we would set this at 5 seconds to allow time for the robo-dialers to disconnect.

  3. There are also third-party sites that can assist with filtering, such as NomoRobo. 

Note:  No matter which strategy you would like to employ, an additional best practice that we recommend is a one-time registration with the National Do Not Call Registry. 

Registrations to do not expire, and there is no cost to register on this list.   Go here for registration:   https://www.donotcall.gov/


Need More Specific Information?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Some Manager permission roles include the ability to assist other User/Extensions with their initial Settings and Configuration.
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide


Want to learn more about options to block Spam callers?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.


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