Simultaneous Ring

"Always" vs. "Simultaneous Ring" Routing

Answering Rules (where the Routing will forward)

  1. Time Frames are “when” an Answering Rule takes effect.   Answering Rules control “where” the Routing for your calls will go during that Time Frame.

  2. Our Answering Rules give you multiple options to configure Routing, whether for your Extension or the Domain's Main Call Routing. 

  3. Within Answering Rules, you may choose "Always" or "Simultaneous Ring".   Which option you choose depends on your needs for that User. 






"Always"

  1. "Always" is used when you want all of your Call Routing to directly forward to one Device, Extension, Voicemail, or Phone Number without any setting adjustments.

  2. "Always" is also used when the User points at a Call Queue or Auto Attendant. 

  3. "Always" is often used to forward to an Answering Service Number or directly to Voicemail after Business Hours.  



"Simultaneous Ring"

  1. Simultaneous Ring has the most flexibility for your Routing.   Simultaneous Ring includes the ability to send the call to more than one destination. 

  2. Simultaneous Ring also allows for additional configuration, such as:  Delayed Ring, "Press One Confirmation" for External Phone Numbers, and the ability to "Ring All User's Phones".
 
  

Simultaneous Ring Options

  1. Include user’s extension- When checked, your Extension will be included in the Routing.   
  1. Ring all user’s phones- When checked all devices that are currently Online for the User(s) will ring.  These devices include any device logged into the Mobile App and/or Web Phone.   
  1. Answering confirmation for offnet numbers- This option should always be checked if you are including routing to a cell phone.  It is sometimes called “press one confirmation”.    
    1. Having Press One Confirmation on ensures that not only does the recipient know that this is a Business call and how they should answer, but also ensures that the recipient's personal cell phone number does not apply its own rules to send the call to their personal cell phone Voicemail.    
  1. Additional extensions or phone numbers can be added by clicking the Add plus icon.   
  1. Ring delay- Any extension or phone number added to the Simultaneous Ring routing can have a Ring Delay included.  For example, you can use Ring Delay to ring your Extension and if unanswered after a certain number of rings, you can then have additional Devices or Number also ring.  Simply click the Ring Delay clock icon and use the slider to adjust when a call should begin ringing the device/number. 


PRO TIPS:

Pro Tip #1: If you answered a call via Simultaneous Ring on your cell phone and you would like to continue the conversation on your desk phone, simply walk up to your desk phone, dial *51.   

  1. The call will seamlessly transfer to your desk phone.

Pro Tip #2: If you answered a call via Simultaneous Ring on your cell phone and you would like to transfer the call back to the office, dial *11 + extension of the party you wish to transfer to.

  1. The call will automatically end on your cell phone and transfer to the User’s extension in the office.


Need More Specific Information?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide


Want to learn more about Call Routing? 


Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 
Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.

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