How to Send and Receive an eFax

How to Send and Receive an eFax



"eFax" Service

Clarity's eFax service allows you to send and receive secure Faxes, right from your email address. 

  1.  Want to know more about our security and protocols?  Click here:  Security.


How Does eFax Work?

  1. Documents sent can be in any of the following formats:  .pdf, .doc, .docx, .rtf, .tif, .tiff, or .txt.  The size limit for email attachments is 25mb.

  2. Some organizations may have their own protocols on how large a fax they can receive.  

With Clarity eFax service, there is no need for a fax machine.  It’s as easy as 1-2-3!
  1. Scan the document or documents to be faxed.  

  2. Compose a new email using any of the email addresses authorized to send from your fax number.   
    1. Use either of these two formats:   1+10digitfaxnumber@clarityfax.com or 10digitfaxnumber@clarityfax.com
    2. Type any message into the body of the email.  Any text in the body of the email (including the signature) will become the body of the cover letter.

  3. Attach the documents to be faxed and click Send.


What Else Should I Know?

·     A cover letter is generated for all faxes.  Every part of the email will be included in the cover letter.

  1. The subject line will become the subject line of the cover letter.

  1. Any text in the body of the email (including the signature) will become the body of the cover letter.

·    If the fax was sent successfully, you will receive an email from the "Clarity fax server" that shows a “Delivered” status.

  1. If the fax was not sent successfully, you will receive an email from the "Clarity fax server" that shows a “Not Delivered” status.

  1. If no email notification is received, double check the email address to ensure that the correct fax number and format was used. 


How to Receive an eFax

  1. Faxes sent to your fax number will come directly to the email address(es) that you have on file for fax receipt.
  1. All inbound faxes convert to a text-searchable PDF format.


What Else Should I Know?

·   Up to five email addresses can be authorized to send an eFax.

  1.  If you wish to review the email addresses on file, please contact us, and we will review your account.  

Need More Information About Faxing or Our Other Options?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Manager Guides include both the Extension and Manager options. 
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Want to Know About Portal Faxing?

We have the ability to set up  your Extension to Fax right from Portal:  Portal Faxing.




Want to learn more about Faxing Options?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.