Call Redaction

Call Recording Redaction

Manual Call Recording Redaction

Even for companies who need domain-wide Recording, there are times when it is appropriate to pause Call Recording so that sensitive information can be conveyed.  Call Recording can then resume after the information has been shared. 
  1. Call Recording Redaction is performed live, on-demand while the employee is on the active call. 


How Do I Pause Call Recording?

Any User in the domain can pause recording. 

  1. While on the call, dial *37 and the call recording will pause.
  2. To resume the recording, dial *38. On the call recording audio file, there will be blank audio during the time it was paused.

 *NOTE: Callers will not hear the key presses.


If you would like line keys programmed on your phone to pause & resume the recording, please contact Support!


Need More Information About Our Options and Features?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Admin Guides include both the Manager and Extension View capabilities for your Portal. 
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Want to Know About "Live Call Monitoring"?

Go here for more information:  Live Call Monitoring ("listen in").

Want to Know About More About Call Recording?

Go here for more information: Call Recording.


Want to learn more about Call Redaction?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.



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