Auto Attendants

Auto Attendants



Auto Attendants

Auto Attendants give you the ability to share information with your callers and/or give choices before routing the call to you.   
  1. We will set up all of your Auto Attendants for you initially.  After the Auto Attendant(s) are created, you will have the ability to adjust the Greetings and Options of the Auto Attendant. 


What Are the Advantages to Using an Auto Attendant?

Auto Attendants can be used in multiple ways to ensure that your customers reach the right department, every time.   

Here are just some of the advantages of Auto Attendants:
  1. 24/7 Routing - Auto Attendants can be used both during and after Business Hours to present your customers with both choices and information.  You can share business hours, give directions, offer a dial-by-name directory, and even route to On-Call employees.
  2. Accurate Routing of Calls -  Auto Attendants allow customers to control the routing of their own call to ensure they reach the right destination.  They also help eliminate unnecessary transfers and frustration. 
  3. Efficiency - Auto Attendants allow your staff to work with less interruption, reducting costly mistakes and increasing employee retention.
  4. Promoting Your Business - Having consistent branding for your business increases your visibility and recognition.  You can even use Auto Attendants to create timed Greetings that promote special offers!
  5. Spam Call Reduction - One optional configuration of Auto Attendants includes the ability to require the caller to make a choice to be connected, defeating the majority of robo-dialers and Spam callers.  If you prefer, instead of requiring the caller to make a choice, you may set a delay after the initial Menu Greeting instead. 


How Do I Add Auto Attendants to My Routing?

Auto Attendant Routing is included in both our Business Basics and Business Essentials Plans. 
  1. Just contact us if you would like to add an Auto Attendant to your Routing.  We will configure your Auto Attendant to support your business needs, whatever they may be. 


Need More Information?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Want to Learn How to Use an Auto Attendant to Send an Automated Text?

Click here for more information:  Text Responder AI.

Want to Learn How to Reduce Spam Calls?

Click here for more information:  How to Block Spam/Unwanted Callers.


Want to learn more about Auto Attendants?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.


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