What is Call Park?
Call Park
Call Park is an optional configuration that will allow calls to be answered, then placed into a Call Park Queue to be held. Calls that are held in a Call Park Queue can then be picked up by any other Extension or Device in your domain.
- If your domain uses physical phones, we will generally program a line key on your phone for you for easy Park and pick up.
- If your domain uses other devices, you can park and pick up parked calls using a simple code.
How to Park and Pick Up Parked Call
From a physical phone:
- Select the programmed button/line key to Park the call into the desired Call Park Queue. Many domains use more than one Call Park Queue. The call will be held in the Call Park Queue to await pick up.
- To pick up the call, go the phone that you would like to pick up the held call on. Select the matching programmed button/line key. For example, if the call was parked in Park One, you would select the Park One button on the receiving phone.
From the Web Phone
- Click the Park "p" icon.
- Choose the desired Park to pick up or park a call.
Alternate Method (from other devices, such as the Mobile App or CDP):
- Each Call Park Queue always has an assigned Queue number, usually beginning with "72".
- To park a Call, dial *85 + the Call Park Queue number. For example, if the Call Park Queue is 7201, that would be *857201.
- To pick up the parked call, dial *86 + the Call Park Queue number where the call is parked. For example, if the Call Park Queue is 7201, that would be *867201.
How Do I Get Call Park for My Domain?
If you would like the Call Park option for your Call Routing, just contact Support!
Give us a call at 800-676-3995.
Need More Routing Information?
Try our Portal Guides! Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section.
Admin/Manager Guides
- "Office Manager" Admin Guide
- "Advanced User" Admin Guide
- "Call Center Supervisor" Admin Guide
- "Site Manager" Admin Guide
Only have access to your own Extension?
Your Extension has access to Voicemail, Profile Settings, Extension Routing, and more!
Want to learn more about Call Routing?
Give our Customer Service Team a call at 1-800-676-3995! We are available Monday-Friday 8am-9pm EST.
We’re here to help you find better, easier ways to run your business.
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