Sites

Sites Option

Sites

Have multiple businesses or multiple locations? Working across multiple time zones?  Clarity Voice has a solution for you.

  1. Our Sites feature allows you to group the Call Routing of your businesses together, while keeping reporting and Users separate.


How Does It Work?

Billing for your businesses will still remain separate.

  1. In Portal, all of your locations are able to be accessed under one domain, separated into Sites with their own Site Managers.

  2. Site Managers will see the Call History, Reporting, and Agents/Extensions that are assigned to them.

  3. Because each Site is set to its actual Time Zone, all times are adjusted to their Time Zone in their Portal view.  No more manual adjusting for time differences when reading Call Records and Reporting!


How Can I Get Sites?


Just contact us and let us know that you are interested in the Sites feature.

  1. We will look at your needs and work with you to set up your Call Routing in a way that works for your businesses!


Need More Information About Options?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Need More Information About Call Routing?

Click here for more information:  How to Manage Call Routing.


Want to learn more about the Sites Feature?

 Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 
Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.



    • Related Articles

    • "Site Manager" Admin Guide

      What is the Site Manager Permission Level? "Site Manager" Permission Level means that your Permission Level has access both to your own Extension and also the ability to view and edit your Domain's Call Routing and Users for your assigned Site. Site ...

    • How to Manage Call Routing

      Managing the Domain's Call Routing Clarity Voice is committed to customizing your Domain's Call Routing to support your Business. The instructions listed here are meant to empower you to make changes to your Call Routing if you should need or want ...

    • Failover Routing

      Failover Routing Failover Routing is an option that is available in all Answering Rules, whether for your specific Extension or for the Main Domain Call Routing. Failover Routing allows you to set a forwarding number where your call should go in the ...

    • How Do I Add a Date (time) to an Existing Holiday/Weather/Emergency Call Routing?

      Changing Your Call Routing Clarity Voice is committed to customizing your Domain's Call Routing to support your Business. The instructions listed here are meant to empower you to make changes to your Call Routing if you should need or want to. Please ...

    • "Always" vs. "Simultaneous Ring" Routing

      Answering Rules (where the Routing will forward) Time Frames are “when” an Answering Rule takes effect. Answering Rules control “where” the Routing for your calls will go during that Time Frame. Our Answering Rules give you multiple options to ...