API Integrations

How Do I Use Clarity Connector NAVA?



Clarity Connector NAVA


With Clarity Connector NAVA, you can take advantage of features like:

  1. Screen Contact Pops
  2. Activity Records
  3. Integrated Address Book
  4. Click-to-Call from your CRM
  5. Contact Call History


How to Use Clarity Connector NAVA

Once Clarity Connector NAVA has been added to your account, we will provide a Guide to you that is specific to your CRM. 

Here are some additional screenshots of Clarity Connector NAVA in action: 
  1. Caller Preview: 


  2. Adding a Contact from an active call:
     


  3. Screen Pop (contacts in your CRM will open with inbound calls)
    Example from HubSpot:


  4. Activity Logging (creates an activity record of the call)


  5. Click-to-Call from Clarity Connector NAVA Address Book




Proactive Upgrade Notifications (PUN) for Windows

With Clarity Connector NAVA, you don't have to worry that you might not be on the latest version.  When a new version becomes available, you will receive a notification to upgrade when you are ready.  



  1. Not ready to upgrade yet?  You may choose Ignore as needed until the next Version update is released. 

  2. Latest Release Notes:  
    1. Windows: Windows 4.6.0
    2. Mac:Mac 4.5.0

Note:  At this time, the PUN feature is activated for Windows only.  Both Windows and Mac Users can upgrade at any time by going to:  https://nava.gointegrator.com/downloads/


Need More Information About Calls or Routing?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Don't Have Clarity Connector NAVA Yet?

Check here to see if your current CRM is already supported.   If your CRM is not currently supported, we can submit a request on your behalf or even look at other solutions for you. 
 
Ready to add Clarity Connector NAVA, or just want to learn more?  Contact your Account Executive at 800-786-6160! 

Prefer to contact us another way?  You can also contact us by email or by request form!
By Request: Request Form.


Want to learn more about Clarity Connector NAVA?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.