Failover Routing

Failover Routing

Failover Routing

Failover Routing is an option that is available in all Answering Rules, whether for your specific Extension or for the Main Domain Call Routing. 

  1. Failover Routing allows you to set a forwarding number where your call should go in the unlikely event that you are experiencing a power or internet outage. 

  2. In Answering Rules, this is the "when offline" option.   

  3. If you are trying to access the Answering Rules for your Extension, that will be the Answering Rules Tab in your Extension View. 

  4. If you are trying to access the  Answering Rules for your Domain, you would access the Routing User, then choose the Answering Rules Tab of that User. 


How to Set Failover Routing for the Domain's Call Routing

Failover Routing is easy to set!  

Instructions
  1.  Click the Users Tab.


  2. Select the User that needs the Failover Routing. For our example, we will be adding Failover to User 3000.


  3. Select the Answering Rules Tab.


  4. You may choose different Failover numbers for each Answering Rule if you like, or you may choose to have the same Failover number no matter the time of day.   Highlight the Answering Rule that you will be changing.  An Edit pencil icon will appear. Click it. 


  5. In the "When Offline" field, type in the 11-digit number you would like your calls to go to should you have a power outage, and no phones are available to take the call.  Save.


    1. You will now see that your Answering Rule shows your Failover Routing number. 


*NOTE: If you have multiple external numbers that need to ring in a failover group, contact Clarity Support, and we’ll create a Failover Queue for you.


Need More Specific Information?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide

Want to learn more about Failover or Call Routing?

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 
Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.


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