Training

Customer Training

Training Options

At Clarity Voice we understand that as new employees come on board, they may want or require training.   Our Customer Training is at no cost to you and can be scheduled for one or more employees in a single session.  
  1. We can perform basic training that includes:  how to transfer/hold/make calls, how to add a Voicemail Greeting to your Extension, and other related actions.

  2. We can also give specialized training for Admin permission levels that includes:  available Reports and Analytics, adding Agents to Call Queues, and other similar management actions. 


Existing Customers

Let us empower you!  We offer free training, Call Routing consultation, and Account Reviews.

If you are an existing account:  call us at 1-800-676-3995 or send us a Ticket Request by clicking here. 

For light training, we will do on-the-spot phone training for you and your staff. 

If you would like to schedule a more in-depth training with our Support team, we will work with you to find a time that is best for you.


Not Yet Installed with Us?

Initial onboarding training is part of our commitment to you. 

If you are still in the Install process and have not yet scheduled your training, click here to set up your appointment:  New Installation Training.


Need More Information and Support?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Admin Guide contain both Extension and Manager View information. 
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide


Want to learn more about any of our options?

 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.


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