Adding and Removing Phone Numbers

Adding and Removing Phone Numbers

Adding and Removing Phone Numbers

Need to make a change to your phone numbers?  If you need to make changes to your phone numbers, just contact Support and we'll help you get the process started. 
  1.  If you need to remove or port out a phone number, just contact Support and we'll help you get the process started.   Our Support Team is available Monday-Friday 8am-9pm EST at 1-800-676-3995.   If you prefer, you may send an online request instead.  Just click here to open a Ticket Request.

  2. Support will just need the following information:  your domain information, Phone Number, and the reason for change.  For example, if you are porting the number and need to replace it with a "back door" number, just let us know so that we can take care of both requests in the same ticket for you. 

  3. If you are adding or porting in an additional number, just contact your Account Executive.  You can call us at 1-800-786-6160 or send your request online at Online AE Request.


Just Need to Adjust Where Your Existing Phone Numbers Route?

Our Support Team is available Monday-Friday 8am-9pm EST at 1-800-676-3995 to adjust your current Routing.   If you prefer, you may send an online request instead.  Just click here to open a Ticket Request.


Need More Portal Information?

Try our Portal Guides!  Each Permission Level has a Guide specifically created for them with an interactive Table of Contents so that you may skip quickly to the relevant section. 

Admin/Manager Guides

Some Manager permission roles include the ability to assist other User/Extensions with their initial Settings and Configuration.
  1. "Office Manager" Admin Guide
  2. "Advanced User" Admin Guide
  3. "Call Center Supervisor" Admin Guide
  4. "Site Manager" Admin Guide

Only have access to your own Extension?  

Your Extension has access to your Voicemail, Profile Settings, Extension Routing, and more!  
  1. "Call Center Agent" Portal User Guide
  2. "Basic" User Portal User Guide


Want to learn more about Phone Number Changes?
 

Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.

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