Install and Setup

What to Expect from Your Install




What to Expect from Your Install

Clarity’s services include many advanced features beyond basic phone service that can help your business succeed.   

  1. Prior to your scheduled Virtual Installation, we will contact you to review your existing equipment and your Routing needs.  You will also be sent a simple Network Questionnaire that will allow us to prepare to work with your existing network equipment. 

  1. On the day of Install, we will contact you at the requested time and walk you through plugging in and powering up your equipment.  We will ensure that your equipment is online and working as intended. 

  2. We will also help you schedule your Virtual training so that we can walk you through your Routing and make sure that you feel comfortable both with your setup and your Extension.   You may have a one-on-one training session, or you are welcome to have your staff attend as a group session. 


What to Expect from Your Training  

On the day of your Virtual Training, we will contact you at the requested time. If you have specific requests, we will make sure to show you these items.  

  1. Generally, we will walk you through setting up your Voicemail and Notifications, reviewing your Call Routing, and an overview of your online Portal. 

What If I Lost My Network Questionnaire Email?

If you have misplaced your Email or want to be prepared ahead of time, you may use these Templates.   

Non-Restaurant Installations

  1. Who is your internet provider?
  2. What is your Modem make and model?
  3. Do you have an existing router, switch or firewall?
    -If so what are the make and model of these devices?
  4. Do you use a Static IP?  If so, please provide these details:
    Static IP:
    Gateway:
    Subnet:
    DNS1:
    DNS2:
  5. Do you have cable drops in the wall or will ethernet cables run directly to your router?
  6. What is the approximate number of PCs/laptops on the network?
  7. Do you have existing VoIP phones?
  8. Are there any other network details you'd like to share?

Restaurant/Pizza Installations

  1. Who is your internet provider?
  2. What is your Modem make and model?
  3. What is your Point of Sale (POS) router make and model?
  4. What are your POS firewall login credentials?
  5. What is your Switch make and model?
  6. Do you need wall mounts for your phones?
  7. Please provide your Static IP information: 
    Static IP:
    Gateway:
    Subnet:
    DNS1:
    DNS2:
  8. Please provide photos of your modem, firewall, and switches (front and back), showing the cabling and model numbers to help assist with your Virtual Installation.


How Do I Schedule My Virtual Installation or Training?

If you still need to schedule either your Installation or Training, just go to Appointment Booking.   You will be able to book with your specific Installer.  

  1. If you have not yet assigned been assigned to an installer, or to reach our Customer Operations Installations Team, you may call us at: 248-621-0540.


What If I Have Already Completed My Installation and Need Support or Additional Training?

To make additional requests or get Support, just contact our Support Team at 800-676-3995.  

Prefer to open a Request?  Click here to open a Ticket Request.

Additional Helpful User Guides


Need Assistance?  If you are in the Installation process, you can contact your Installer directly!

If you have recently Installed, but need assistance moving your equipment, give our Customer Service Team a call at 1-800-676-3995!   
We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.