Portal: Transferring Callers

• Related Articles

• Transfer Options

  Transfer Options We have several ways to transfer calls. Each way has its own benefits depending on the situation. Attended/Warm Transfer Blind/Cold/Direct Transfer Transfer Direct to Voicemail Transfer to External Number Attended/Warm Transfer An ...

• How to Use Web Phone

  Clarity Office Anywhere Web Phone Clarity’s Web Phone is a browser-based softphone using the WebRTC standard. This softphone requires no additional software installation and is included with your monthly Plan. Just open the interface in Google Chrome ...

• "Call Center Agent" Portal User Guide

  What is the Call Center Agent Permission Level? "Call Center Agent" Permission Level means that your Permission Level has access to your Extension and the ability to see and login to any Call Queue that you have been added to. Call Center Agent ...

• "Call Center Supervisor" Admin Guide

  What is the Call Center Supervisor Permission Level? "Call Center Supervisor" Permission Level means that your Permission Level has access both to your own Extension and the ability to view and edit the Call Queues that you have been assigned to. ...

• "Basic" User Portal User Guide

  What is the Basic Permission Level? "Basic" Permission Level means that your Permission Level has access to your Extension only. Basic Permission Level does not have access to the main domain's Routing or Settings. Basic Permission Level does include ...