How to Set Up the SmartWare Two-Way Texting Option
SmartWare Two-Way Texting Option
Clarity has collaborated with the developers of SmartWare, to implement two-way texting functionality into both SmartWare and the Clarity Voice phone system. This feature allows you to:
- View instant communication in real-time
- Send personalized appointment reminders and confirmations sent directly to your customer, including a photo of their scheduled technician
- Streamline communication with pre-defined message templates for common inquiries or responses
How Do I Set Up My Two-Way Texting?
Once you have added this feature, we will send your credentials and instructions to you via encrypted Email. You will then walk through a simple setup to connect your Extension.
Need any help? Please see the following resources to assist you!
We have also put together our own simple instruction videos to assist you:
SMS Setup
Phone Monitoring Setup
How Do I Get This Feature?
If you are an existing Clarity Voice customer, simply reach out to your Customer Success representative!
Not a Clarity Voice customer yet?
Just contact an Account Executive at 800-786-6160 for a Quote!
Prefer to contact us another way? You can also contact us by email or by request form!
By Request: Request Form.
SMS/Texting options are available in the Business Essentials plan and above.
Want to learn more about Texting?
Give our Customer Service Team a call at 1-800-676-3995! We are available Monday-Friday 8am-9pm EST.
We’re here to help you find better, easier ways to run your business.
Related Articles
SmartWare Two-Way Texting Option Setup Videos
SmartWare Two-Way Texting Option Clarity has collaborated with the developers of SmartWare, to implement two-way texting functionality into both SmartWare and the Clarity Voice phone system. This feature allows you to: View instant communication in ...How to Update Texting Routing in EngageCX
What Is EngageCX? EngageCX is an upcoming omnichannel product that will allow for an integration of Web Chat, Texting, Email, and Social Media into a single interface. It empowers businesses to manage all customer conversations from one place, ..."Call Center Supervisor" Admin Guide
What is the Call Center Supervisor Permission Level? "Call Center Supervisor" Permission Level means that your Permission Level has access both to your own Extension and the ability to view and edit the Call Queues that you have been assigned to. ...How to Set Up Missed Call Notifications
Missed Call Notifications Voicemail allows you the freedom to receive a message if you are unavailable to take a live call. For some domains, it is important to know not just who left a Voicemail , but also who called and did not leave a Voicemail. ..."Call Center Agent" Portal User Guide
What is the Call Center Agent Permission Level? "Call Center Agent" Permission Level means that your Permission Level has access to your Extension and the ability to see and login to any Call Queue that you have been added to. Call Center Agent ...