Portal: Call Handling and Forwarding Phones

• Related Articles

• "Call Center Agent" Portal User Guide

  What is the Call Center Agent Permission Level? "Call Center Agent" Permission Level means that your Permission Level has access to your Extension and the ability to see and login to any Call Queue that you have been added to. Call Center Agent ...

• "Call Center Supervisor" Admin Guide

  What is the Call Center Supervisor Permission Level? "Call Center Supervisor" Permission Level means that your Permission Level has access both to your own Extension and the ability to view and edit the Call Queues that you have been assigned to. ...

• How to Manage Call Routing

  Managing the Domain's Call Routing Clarity Voice is committed to customizing your Domain's Call Routing to support your Business. The instructions listed here are meant to empower you to make changes to your Call Routing if you should need or want ...

• "Office Manager" Admin Guide

  What is the Office Manager Permission Level? "Office Manager" Permission Level means that your Permission Level has access both to your own Extension and also the ability to view and edit your Domain's Call Routing and Users. Office Manager ...

• Transfer Options

  Transfer Options We have several ways to transfer calls. Each way has its own benefits depending on the situation. Attended/Warm Transfer Blind/Cold/Direct Transfer Transfer Direct to Voicemail Transfer to External Number Attended/Warm Transfer An ...