Manager Options
How to Add Greetings to Your Auto Attendant
Auto Attendants Auto Attendants give your Domain the ability to share information and/or give your caller choices before routing the call to you. We will set up all of your Auto Attendants for you initially. After the Auto Attendant(s) are created, ...
How to Use Your Franchisor Dashboard
Franchisor Dashboard Are you a Franchisor who would like to see all of your Franchisee information in a single dashboard? The Franchisor Dashboard allows you to view your Franchisee data in an easy-to-use, interactive view. Available information ...
Adding and Removing Phone Numbers
Adding and Removing Phone Numbers Need to make a change to your phone numbers? If you need to make changes to your phone numbers, just contact Support and we'll help you get the process started. If you need to remove or port out a phone number, just ...
How to Add Music and Messages on Hold
Music and Messages on Hold Music on Hold is sometimes known as "message on hold", depending on how your Domain decides to use this option. You may have Music on Hold for the Domain and also have a separate Music on Hold for your Call Queues. Music on ...
Adding and Removing Extensions (users)
Extensions vs. "Users" An Extension (also called a "Seat") is a paid User. Extensions have access to their own Call Routing and Phone Devices. Extensions are assigned to a single Employee. In addition to Extensions, we also have other types of Users, ...
Sites Option
Sites Have multiple businesses or multiple locations? Working across multiple time zones? Clarity Voice has a solution for you. Our Sites feature allows you to group the Call Routing of your businesses together, while keeping reporting and Users ...
Managing Customer Call History
Managing Customer Call History Call History is an important part of managing customer satisfaction and increasing retention. Your Call History Tab will display the Call Data Record (CDR), which includes original destination, Extension/User reached, ...
Live Call Monitoring ("listen in")
Call Monitoring Call Monitoring is the ability to "live listen" to an active Call. In Portal, this feature is referred to as the "listen in" feature. Users with Admin/Manager Permission Levels have the ability to monitor live calls. When using Listen ...