FAQs and Troubleshooting
Troubleshooting Tips
How Do Our Phones Work? Clarity Voice uses VoIP (Voice over Internet Protocol) to allow you to make voice calls that are transmitted over the internet instead of using traditional phone lines. Advantages to using VoIP include: Cost Savings: VoIP is ...
How Do I Add an Employee to a Call Queue?
Call Queues One of the key features of the Clarity platform is its advance Call Queuing capabilities. Call Queues allow you to create an environment in which your customers will never hear a busy signal and are routed in a proper method, according ...
How Do I Change the Greeting in My Auto Attendant?
Auto Attendants Auto Attendants give your Domain the ability to share information and/or give your caller choices before routing the call to you. We will set up all of your Auto Attendants for you initially. After the Auto Attendant(s) are created, ...
How Do I Chat with Other Extensions in My Domain?
Chat The Chat feature gives you the ability to chat with any Extension in your domain. You may share attachments and pictures during your chat. You can even switch from Chat directly to a Phone Call (using your desired phone device) or Video Call ...
How Do I Add a Date (time) to an Existing Holiday/Weather/Emergency Call Routing?
Changing Your Call Routing Clarity Voice is committed to customizing your Domain's Call Routing to support your Business. The instructions listed here are meant to empower you to make changes to your Call Routing if you should need or want to. Please ...
How Do I Send and Receive Faxes?
Fax Service You have three faxing options if your business has added Fax Service to the account. Clarity's eFax service allows you to send and receive secure Faxes, right from your email address. If you have a physical fax machine, you may connect ...
How Do I Change Where My Notification or Password Reset Goes?
Notifications and Password Resets When your Extension is created, your Email Address is added, and a random Password is set. Once you have logged in, you may change either of these options for your Extension. The Email Address in the Extension/User ...
How Do I Change a Voicemail Greeting?
Voicemail Greeting If you need to change your Voicemail Greeting, or if your initial Greeting was set up for you by Clarity, you can update your Voicemail Greeting in Portal, Web Phone, the Mobile App, Clarity Desktop Pro (CDP), or your physical ...
How Do I Change a Voicemail PIN (access code)?
Voicemail PIN When you login for the first time, you will generally set a Voicemail PIN. If you need to change this Voicemail PIN, or if your PIN was set up for you by Clarity, you can update your PIN in Portal, Web Phone, the Mobile App, Clarity ...
How Do I Update an Email Address or Password?
Email Addresses and Passwords When your Extension is created, your Email Address is added, and a random Password is set. Once you have logged in, you may change either of these options for your Extension. The Email Address in the Extension/User ...
How Do I Find a Call Recording?
Call History Call History is an important part of managing customer satisfaction and increasing retention. Your Call History Tab will display the Call Data Record (CDR), which includes original destination, Extension/User reached, duration, and other ...
How to Do I Login to Portal?
Login Options Your Portal username and password will also work in your Mobile App. If you are a new domain who is just installing, we will assist you with setting up all of your employee Extension credentials. If you are inquiring about a new ...
How Do I Send a Text?
Texting (SMS/MMS) If your extension has been assigned a registered texting number, you can text from Portal, Web Phone, or your Mobile App. You may both text (SMS) and attach pictures (MMS). You can also call the contact right from the texting ...