Network: Watchdog Monitoring Service
Network: Watchdog Monitoring Service
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Network: What is QoS?
Networks: What is QoS?
Live Call Monitoring ("listen in")
Call Monitoring Call Monitoring is the ability to "live listen" to an active Call. In Portal, this feature is referred to as the "listen in" feature. Users with Admin/Manager Permission Levels have the ability to monitor live calls. When using Listen ...
Portal: Live Call Monitoring
Portal: Live Call Monitoring
Managing Customer Call History
Managing Customer Call History Call History is an important part of managing customer satisfaction and increasing retention. Your Call History Tab will display the Call Data Record (CDR), which includes original destination, Extension/User reached, ...
Call Recording
Call Recording Help your employees learn what they need to be effective with our Call Recording Services for business. Every customer contact is a potential sales and marketing opportunity, and an opportunity to strengthen a customer’s loyalty to ...