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How to Add Music and Messages on Hold
Music and Messages on Hold Music on Hold is sometimes known as "message on hold", depending on how your Domain decides to use this option. You may have Music on Hold for the Domain and also have a separate Music on Hold for your Call Queues. Music on ...
"Call Center Supervisor" Admin Guide
What is the Call Center Supervisor Permission Level? "Call Center Supervisor" Permission Level means that your Permission Level has access both to your own Extension and the ability to view and edit the Call Queues that you have been assigned to. ...
Clarity Portal Overview
Clarity Portal Overview Want to See More? Portal: Call Handling and Forwarding Phones Portal: Transferring Callers Portal: Setting Up Voicemail Notifications Portal: Simultaneous Ring Portal: Failover Routing Portal: Smart Routing Portal: Live Call ...
"Basic" User Portal User Guide
What is the Basic Permission Level? "Basic" Permission Level means that your Permission Level has access to your Extension only. Basic Permission Level does not have access to the main domain's Routing or Settings. Basic Permission Level does include ...
"Call Center Agent" Portal User Guide
What is the Call Center Agent Permission Level? "Call Center Agent" Permission Level means that your Permission Level has access to your Extension and the ability to see and login to any Call Queue that you have been added to. Call Center Agent ...