multi factor authentication

Multi-Factor (2FA) Authentication

Multi-Factor Authentication

Multi-factor Authentication protects your account and business from outside hacks and automated login attempts.  And it's easy!
  1. Just follow the steps below to turn on Multi-Factor Authentication for your Portal account.


Turning on Multi-Factor Authentication

  1. Login to your Portal account as normal. 


  2. Once you are logged in, simply click your Profile Name in the top right of your Portal. If you are not already on My Account, choose My Account. 

    1. Then choose Profile.


  3. Scroll down and choose Multi-Factor Authentication.  This method uses the Google Authenticator app.

    1. Then, scan the QR Code that appears with your Google Authenticator app.  

    2. Enter the passcode that is provided in your Authenticator.  Then Save.  
      Note: You may need to re-enter your Current Password before saving.  If your Voicemail PIN is not yet 6 digits, update your Voicemail PIN to the new security before saving. 

        

How Can I Find Out More About SSO or other Security Features?

Simply reach out!  We're here to answer your questions!



Want to learn more about Multi-Factor Authentication? 


Give our Customer Service Team a call at 1-800-676-3995!   We are available Monday-Friday 8am-9pm EST. 

Prefer to open a Request?  Click here to open a Ticket Request!

We’re here to help you find better, easier ways to run your business.

    • Related Articles

    • EngageCX Login and Profile Preferences

      What Is EngageCX? EngageCX is an upcoming omnichannel product that will allow for an integration of Web Chat, Texting, Email, and Social Media into a single interface. It empowers businesses to manage all customer conversations from one place, ...

    • How to Do I Login to Portal?

      Login Options Your Portal username and password will also work in your Mobile App. If you are a new domain who is just installing, we will assist you with setting up all of your employee Extension credentials. If you are inquiring about a new ...

    • How Do I Update an Email Address or Password?

      Email Addresses and Passwords When your Extension is created, your Email Address is added, and a random Password is set. Once you have logged in, you may change either of these options for your Extension. The Email Address in the Extension/User ...

    • "Call Center Agent" Portal User Guide

      What is the Call Center Agent Permission Level? "Call Center Agent" Permission Level means that your Permission Level has access to your Extension and the ability to see and login to any Call Queue that you have been added to. Call Center Agent ...

    • Sites Option

      Sites Have multiple businesses or multiple locations? Working across multiple time zones? Clarity Voice has a solution for you. Our Sites feature allows you to group the Call Routing of your businesses together, while keeping reporting and Users ...