Portal: Live Call Monitoring

• Related Articles

• Live Call Monitoring ("listen in")

  Call Monitoring Call Monitoring is the ability to "live listen" to an active Call. In Portal, this feature is referred to as the "listen in" feature. Users with Admin/Manager Permission Levels have the ability to monitor live calls. When using Listen ...

• Clarity Portal Overview

  Clarity Portal Overview Want to See More? Portal: Call Handling and Forwarding Phones Portal: Transferring Callers Portal: Setting Up Voicemail Notifications Portal: Simultaneous Ring Portal: Failover Routing Portal: Smart Routing Portal: Live Call ...

• Call Recording

  Call Recording Help your employees learn what they need to be effective with our Call Recording Services for business. Every customer contact is a potential sales and marketing opportunity, and an opportunity to strengthen a customer’s loyalty to ...

• "Call Center Supervisor" Admin Guide

  What is the Call Center Supervisor Permission Level? "Call Center Supervisor" Permission Level means that your Permission Level has access both to your own Extension and the ability to view and edit the Call Queues that you have been assigned to. ...

• Managing Customer Call History

  Managing Customer Call History Call History is an important part of managing customer satisfaction and increasing retention. Your Call History Tab will display the Call Data Record (CDR), which includes original destination, Extension/User reached, ...