Portal: Live Call Monitoring

• Related Articles

• Live Call Monitoring ("listen in")

  Call Monitoring Call Monitoring is the ability to "live listen" to an active Call. In Portal, this feature is referred to as the "listen in" feature. Users with Admin/Manager Permission Levels have the ability to monitor live calls. When using Listen ...

• "Call Center Supervisor" Admin Guide

  What is the Call Center Supervisor Permission Level? "Call Center Supervisor" Permission Level means that your Permission Level has access both to your own Extension and the ability to view and edit the Call Queues that you have been assigned to. ...

• Call Center Live Dashboard Video

  Call Center Live Dashboard The Live Call Center Dashboard includes the following features, all in one convenient view: Real-time view of Call Queues, including current calls, callers waiting, wait times, and the ability to prioritize waiting callers ...

• Clarity Portal Overview

  Clarity Portal Overview Want to See More? Portal: Call Handling and Forwarding Phones Portal: Transferring Callers Portal: Setting Up Voicemail Notifications Portal: Simultaneous Ring Portal: Failover Routing Portal: Smart Routing Portal: Live Call ...

• EngageCX Agents Panel Navigation

  What Is EngageCX? EngageCX is an upcoming omnichannel product that will allow for an integration of Web Chat, Texting, Email, and Social Media into a single interface. It empowers businesses to manage all customer conversations from one place, ...