2. To launch Clarity’s Office Anywhere Web phone, click the Apps dropdown menu at the top of the page and select Office Anywhere Web
3. When first launching Office Anywhere Web, your browser (Chrome, Edge or Firefox) will prompt you to grant access to the microphone. You must click Allow
4. The web phone will also prompt you to read the tip and click Next
5. Finally, click Done and your web phone will launch
6. When first launching Office Anywhere Web, if your extension’s answering rules are not configured to ring all devices, the following message will be displayed, asking whether you would like to enable Office Anywhere Web to receive inbound calls
1. Edit your Answering Rule by hovering over the rule and clicking the pencil icon to the right
2. Check the box next to Simultaneous Ring
3. Check the box next to Ring All user’s phones
4. Click Save
5. Your answering rule will now show the web phone (“wp”) as an active device to receive inbound calls
To make a call on the Web Phone:
2. Dialing can be performed by either clicking on the screen number pad or dialing numbers from your keyboard keypad
3. When dialing, the top of the dial window will display autocomplete suggestions pulled from the contacts for numbers that match the current dialing pattern. When dialing is complete, press the green dial icon on your screen, or enter on your keyboard, to begin the call.
To receive a call on Web Phone:
Call Handling:
5. Transfer– allows calls to be transferred to a contact or a dialed number. Once the number is entered, to transfer the call, click the green phone icon and a new popup box will appear with a choice to either perform a Blind Transfer or an Assisted Transfer
6. Park Call– park a call to be answered by another device, for example, so another agent can retrieve it when available.
7. Switch Phone– moves the call to another device associated with the same user
8. Contacts– displays the user’s contacts and optionally creates a second call by clicking on a contact
9. More– additional options available:
Call Center View
Clarity has extensive call center capabilities available through the portal for users who manage or have extensions routing through a queue. The Call Center View will appear if users have an extension that has been added to a call queue.
The Call Center view offers more freedom to choose the area in which to work, as well as saves users from switching between Clarity’s portal and the web phone for information they may need. The Call Center view will present you with My Queues and My Stats tabs.
My Queues displays the queues you are logged into, the number of users assign and the number of callers waiting in the queue. From here, you can login and logout of specific queues.
My Stats displays the user’s stats using charts.
The general status displayed in the upper right will control the status for all queues. Click the dropdown next to Online and select a new status.
Contacts View
The Contacts view shows other users in the organization as well as any contacts that have been added in the Portal. Organization contacts show presence; indicated as a green, red or gray circle; and favorite contacts are indicated with a star.
To select a predefined filter or user-created group, click the Contacts pull-down at the top, then select the filter needed
To filter/search contacts, click on the magnifying glass in the upper right, then type in the name to filter
Once you’ve selected a contact, you can start a video call, internal chat or call that contact, directly from the web phone Contact view
Adding Contacts
Click the ‘+‘ in the upper right corner to bring up the Add Contacts view. Complete the fields to add a contact then click the check button in the upper right to save the contact
Edit – edits the contact’s information
Copy to Clipboard – copies user data which can be pasted into another application
Voicemail View
Voicemail view shows the user’s voicemail box. Users can click the Play button to listen to the message or click elsewhere on the message to expand the options.
Changing Mailbox Views – by clicking on the Voicemail header, you can select whether you see New or Saved messages.
Call History View
Call History view displays the user’s call history including inbound, outbound and missed calls, by clicking the drop-down arrow.
By clicking on Call History in the header you can select a view of All, Missed, Inbound, or Outbound Call History
Chat and SMS
A new internal chat or SMS message can be initiated by selecting the icon at the bottom right corner. The icon will pop out with the following choices:
Edit/Pencil icon will start a new internal chat or SMS conversation
Dial Pad icon will start a new call
‘X‘ icon will clear the menu of options
Enter the external phone number to begin an SMS conversation. If you have multiple phone numbers with SMS assigned, you may select the phone number to send the SMS from the bottom right dropdown menu
Give our Customer Service Team a call at 1-800-676-3995! We are available Monday-Friday 8am-9pm EST. We’re here to help you find better, easier ways to run your business.