Portal: Call History and Analytics

• Related Articles

• Managing Customer Call History

  Managing Customer Call History Call History is an important part of managing customer satisfaction and increasing retention. Your Call History Tab will display the Call Data Record (CDR), which includes original destination, Extension/User reached, ...

• "Office Manager" Admin Guide

  What is the Office Manager Permission Level? "Office Manager" Permission Level means that your Permission Level has access both to your own Extension and also the ability to view and edit your Domain's Call Routing and Users. Office Manager ...

• Call Recording

  Call Recording Help your employees learn what they need to be effective with our Call Recording Services for business. Every customer contact is a potential sales and marketing opportunity, and an opportunity to strengthen a customer’s loyalty to ...

• How Do I Find a Call Recording?

  Call History Call History is an important part of managing customer satisfaction and increasing retention. Your Call History Tab will display the Call Data Record (CDR), which includes original destination, Extension/User reached, duration, and other ...

• Customized Call Disposition

  Customized Call Disposition to Call Notes Notes can be added to any Call in your Call History. Notes can be added by Users with Manager permission levels and can also be added by the User/Extension who took the call. Notes allow a User/Extension to ...