Portal: Call History and Analytics

• Related Articles

• Managing Customer Call History

  Managing Customer Call History Call History is an important part of managing customer satisfaction and increasing retention. Your Call History Tab will display the Call Data Record (CDR), which includes original destination, Extension/User reached, ...

• Call Recording

  Call Recording Help your employees learn what they need to be effective with our Call Recording Services for business. Every customer contact is a potential sales and marketing opportunity, and an opportunity to strengthen a customer’s loyalty to ...

• Customized Call Disposition

  Customized Call Disposition to Call Notes Notes can be added to any Call in your Call History. Notes can be added by Users with Manager permission levels and can also be added by the User/Extension who took the call. Notes allow a User/Extension to ...

• Clarity Portal Overview

  Clarity Portal Overview Want to See More? Portal: Call Handling and Forwarding Phones Portal: Transferring Callers Portal: Setting Up Voicemail Notifications Portal: Simultaneous Ring Portal: Failover Routing Portal: Smart Routing Portal: Live Call ...

• "Call Center Agent" Portal User Guide

  What is the Call Center Agent Permission Level? "Call Center Agent" Permission Level means that your Permission Level has access to your Extension and the ability to see and login to any Call Queue that you have been added to. Call Center Agent ...